New Accounts Transition Executive
MTBC. Pakistan
Islamabad, Pakistan2024-04-25
MTBC. Pakistan
Islamabad, Pakistan2024-04-25
Responsibilities:
• Lead and drive the transition and onboarding process for new organic accounts into our environment.
• Ensure client satisfaction by meeting and exceeding their expectations during the onboarding process.
• Ensure compliance with company processes and procedures throughout the transition.
• Establish and manage strong relationships with clients and their staff.
• Collaborate with Sales, Operations, and Product Development Teams to implement changes required by clients or gather necessary information.
• Conduct welcome calls outlining key steps involved in getting the client live for billing.
• Send initial practice/provider forms to collect necessary details from the client.
• Maintain meticulous records of all client interactions and information collected.
• Schedule and conduct online training sessions for clients.
• Ensure all required information is collected from the client, following up as needed.
• Provide ongoing support and maintain the client relationship from project kickoff to go-live date.
• Develop a comprehensive understanding of Revenue Cycle Management (RCM) services, products, and overall processes.
• Demonstrate effective written and verbal communication skills in interactions with clients and internal teams.
• Manage and prioritize multiple clients and projects simultaneously.
• Adapt to changes and ensure a smooth project transition.
Requirement:
• Bachelor's degree in Business, Healthcare Management, or related field.
• Proven experience in client onboarding, transition management, or a related role.
• Familiarity with Revenue Cycle Management (RCM) processes and services.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to adapt to changing requirements and priorities.
• Customer-focused mindset with a commitment to client satisfaction.
• Willingness to work in evening shifts as required.
Skills:
Project Management Skills, Communication Skills, Revenue Cycle Management,